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HomeDesk Agent

Maintaining a right-sized and skilled support team can be expensive and challenging.  HomeDesk Agent delivers high-quality support while attracting and retaining high-performing technicians.  Managing a specialized, in-demand talent team that works from their homes, providing a cost-saving way to improve the quality of service desk performance.

HomeDesk includes: 

  • Level 1, 2, and 3 support from industry experts, custom-designed to your technologies
  • AI-based customer satisfaction analysis
  • Geo-distributed, 24 hours a day, 7 days a week, 365 days a year
  • ISO 27001/27018 controls for data security
  • Exemplary customer satisfaction through continuous improvement practices
  • Virtual "walk the floor" technology
  • Secure, cloud-based infrastructure
  • Learning Management and Knowledge Management systems

Are you ready to learn more? We are ready to talk with you.