Maintaining a right-sized and skilled support team can be expensive and challenging. HomeDesk Agent delivers high-quality support while attracting and retaining high-performing technicians. Managing a specialized, in-demand talent team that works from their homes, providing a cost-saving way to improve the quality of service desk performance.
- Level 1, 2, and 3 support from industry experts, custom-designed to your technologies
- AI-based customer satisfaction analysis
- Geo-distributed, 24 hours a day, 7 days a week, 365 days a year
- ISO 27001/27018 controls for data security
- Exemplary customer satisfaction through continuous improvement practices
- Virtual "walk the floor" technology
- Secure, cloud-based infrastructure
- Learning Management and Knowledge Management systems
Are you ready to learn more? We are ready to talk with you.