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Frequently Asked Questions

If you’re new to HomeDesk or looking to redefine your service desk, this guide will help you learn more about the service, platform, and their features.

If you want to expand your team and empower them with our technology platform, then yes. If you are just looking for the technology platform, then you would select HomeDesk Remote.

HomeDesk Remote is a platform that enables a remote workforce with features that allow managers to virtually walk the halls, support your remote workforce, and more. HomeDesk Agent is our full-service product. It includes the platform and our recruiting and management of the team.

Our sister organization does just that and has been doing it for years. You can reach them here.

Absolutely. If you already have a team that you want to move out of the office into their homes, and just need a platform, HomeDesk Remote is right for you. Later, if you want to have access to a fully managed team, then we can discuss how you could move to HomeDesk Agent.

HomeDesk is much more than a service desk. Leveraging the HomeDesk platform we are able to engage the best & brightest, wherever they live, to provide level 1, 2, and 3 application and/or hardware support services.

Are you ready to learn more? We are ready to talk with you.